SHIPPING POLICY
Mastig Pet — Shipping Policy Last updated: April 2026
All Mastig orders are fulfilled and shipped directly from our facility in Londrina, Paraná, Brazil. We ship internationally via FedEx, DHL, and UPS — all orders include tracking from dispatch to delivery.
Processing Time Orders are processed within 3–5 business days after payment confirmation. Orders placed on weekends or Brazilian public holidays are processed on the next business day. During peak periods, processing may take up to 7 business days.
Shipping Carriers & Estimated Delivery Times We ship via FedEx International, DHL Express, and UPS Worldwide. Estimated delivery times after dispatch: United States 5–10 business days · Canada 7–14 business days · Australia 7–14 business days · Europe 7–14 business days · Other countries 10–21 business days. Delivery times are estimates only and may vary due to customs clearance, carrier delays, or circumstances beyond our control.
Shipping Costs Shipping costs are calculated at checkout based on order weight, dimensions, and destination country. All applicable rates will be displayed before payment is completed.
Customs, Duties & Import Taxes Mastig ships internationally from Brazil. Your order may be subject to import duties, customs fees, and local taxes levied by your country's customs authority. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. Mastig has no control over customs delays or fees. We strongly recommend checking your country's import regulations for animal-derived pet treats before placing your order.
Tracking A tracking number will be sent to your email address once your order has been dispatched. You can track your shipment directly on the FedEx, DHL, or UPS website using the provided tracking number.
Lost or Damaged Shipments If your order arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the estimated delivery date at dalton.ferreira@mastpet.com.br with your order number, a description of the issue, and photographic evidence where applicable. We will work with the carrier to resolve the issue as quickly as possible.